Technical Delivery Manager 02/2014 to 09/2017 Accenture Charlotte, North Carolina. Collaborated across multiple departments to coordinate on-time delivery of projects, promote client satisfaction, and ensure a competitive edge for the organization. New Project Delivery Manager jobs added daily. Successful resume samples for Delivery Managers describe duties such as giving service quotes, providing customer service, making follow-up calls, and promoting new services. They use a variety of agile and lean tools and techniques in order to help the team keep a delivery and learning cadence that helps to remain focused on delivering value against the product vision. The main role of a service delivery manager is to manage or refine service delivery processes to a company's clients or customers. Guide the recruiter to the conclusion that you are the best candidate for the it delivery manager job. This includes firing team members who are not fulfilling their duties. Skilled in Web Design, Cascading Style Sheets (CSS), Sales, HTML, and Web Development. Find out what is the best resume for you in our Ultimate Resume Format Guide. Achieved a customer satisfaction score of 97.9%, well above standard of 96%, and ranked as #2 out of 13 divisions. As a Future Talent Delivery Manager, you will have the opportunity to experience the range of services we offer our clients. juin 2010 - mars 2014 3 ans 10 mois. Delivery Manager - IT at Volt Outwood, Surrey, United Kingdom 500+ connections. Mark Stanley, for example, has outlined A day in the life of a delivery manager at GDS. Delivered an effective, ongoing and sustainable support model for future product use. Increased customer satisfaction through analysis of staffing and skill gaps worth 30 FTE. What Does an IT Service Delivery Manager Do? Scored 100% on yearly employee survey, on all questions relating to their immediate manager. Below you'll find our how-to section that will guide you through each section of a Service Delivery Manager resume. I am a recruitment professional with more than 15 years in the industry. against the IM project plan, Responsible for IM financial alignment and tracking of actuals to estimate, Responds to inquiries and escalates concerns to IM management and TS PM, Applies Organizational Change Management principles and practices in order to effectively manage project scope, Collaborates with the appropriate IM Resource Manager to ensure required resources are assigned to the project for successful delivery, including continuity of resources or resource transition plan when needed, Have direct relationships required for IM delivery success. - Instantly download in PDF format or share a custom link. Apply to Service Delivery Manager, Incident Manager, Delivery Manager and more! The manager operates within a software development environment in software companies or virtually any type of company with software development resources. Today’s top 6,000+ Service Delivery Manager jobs in United States. Volt. Was promoted during a time of major restructuring that cut staffing 20% and led organization to improve innovation and implementation of global business strategy. Get Coupons & Deals. ITSM, , IPMPF, or another professional framework), using tools and follows Standard Operating Procedures (SOPs) end-to-end, Ability to set and reset priorities based on knowledge of business partners technology roadmaps and key strategies, Demonstrated ability to quickly learn and understand business processes, Experience in the capacity of Project Manageror or Delivery Manager 5+ years with proven track of successful accomplishments of project assignements in quality-led and inventional environments (Experience with SCRUM or different agile development methodology is strong advantage), Strong and proven ability to manage and deal with different cultures and nationalities, Demonstrated ability to manage large scale process change efforts, 10 years of experience in financial services domain with Capital and Derivative market knowledge, Working closely with colleagues from London and other UBS locations, as well as business stakeholders to understand business requirements and overall programme context to ensure that deliveries align to programme objectives and timescales, Local Markets & FX Product Diversification, Supporting/ leading project management of strategic initiatives as necessary, Performing financial analysis to assist in decision making at the senior management level, Analysing competing solutions and making decisions on way forward where necessary, Liaising with other parts of Fixed Income as well as Investment Bank on strategic initiatives, Effectively presenting information needed to facilitate decision making, Working with technical teams, business users and support teams to determine technical solutions, Other duties and responsibilities, as assigned, As a part of initial Lake Operations assessment, determine target SLAs for critical operational processes and assess ability to meet target SLAs given current end-to-end vendor support model in place across all third parties (BIAS, Infy, IBM, Oracle, Cloudera, etc). New Service Delivery Manager jobs added daily. Key Service Delivery Manager Skills All Location Types . Improved the development of support staff with cross-training, which increased productivity by 17% and reduced staffing budget by 9%. Register Now. Leverage your professional network, and get hired. Wavell. Working experience in the Commonwealth or the US would be a plus, Ability to work independently in global organization, where teams are virtual and in different time zones, Strong sense of ownership and self-motivation, Proactive approach and follow-up on resolution and customer satisfaction, Experience within medical device or pharma industriy is a plus, Deliver the necessary forecast for the technical resources and funding that is needed to achieve the work plans, ensuring the right balance of internal to contractor ratio, Accountable for the successful delivery (on-time, on-budget, w/ highest quality) of all technical solutions and Releases within the domain, Provide technical leadership and direction to design, build and configure system solutions for a release that align to the functional and non-functional system requirements, Ensure alignment with the company’s standards and procedures for technical design, architecture direction, development standards, security requirements and supportability, HIPAA, HITECH and any state, federal and/or regulatory agencies (DEA, OIG, State Boards of Pharmacy, etc. Also in charge of ensuring that the delivery of advanced technologies and solutions is done with a professional, honest and personalised service approach. Apply to Service Delivery Manager, IT Manager, Technical Support Supervisor and more! Job descriptions for you to understand it more : VP-OPERATIONS. The IT service delivery manager is responsible for coordinating his/her firm's provision of information technology services to clients. Today’s top 10,000+ Delivery Manager jobs in India. It’s actually very simple. 2014 - aujourd’hui 6 ans 11 mois. Assisted Sales when needed for off-site customer calls, one example was a call to Flint Auto Auction, to troubleshoot problems of lost packages, and succeeded in saving a multi-million dollar account. A delivery manager is accountable for the performance of the team. Today’s top 2,000+ Project Delivery Manager jobs in India. Managing a team of developers or … TRACK. Ultimately, the Service Delivery Manager works to maintain good customer relationships and improve the company's services to maintain customer satisfaction. Developed organizational-level strategy towards meeting customer goals and aligned staffing models and project priorities towards meeting these. Sort by : Relevance; Date; Get Personalised Job Recommendations. Partner with architecture team if no standard exists, Lead business analysis and define requirements for the implementation of new solutions, Lead the stewardship of existing solutions to ensure they deliver continual value, Ensure appropriate customer communication & IT response during significant incidents, Communicate customer issues/needs within IT, Engage on projects as a process/business subject matter expert where needed, Assist in training or rollout of standard solutions already in production, Measure post-project benefits realization, Lead discussions to gather requirements for business product/system enhancements. You would typically operate across the entire project lifecycle and learn to take accountability for the successful delivery of various projects and services by ensuring that high quality planning; control and assurance practices are followed on all aspects of delivery. The Service Delivery manager handles the contract for the business within the business unit whereas the Project Manager handles the project delivery and escalations for the project. Coordination work would include, Determine business requirements and based on those requirements define what data is required for projects, Further advance the TD Enterprise Data Model (EDM) for any new data that is required, Ensure a good relationship is maintained with stakeholders, to keep them informed of business needs and current direction, Work effectively as a team, supporting other members of the team in achieving business objectives, Ensure that the Developers and DBAs responsible for developing the solutions thoroughly understand the requirements and designs, Review the data deliverables to ensure quality and traceability to requirements and adherence to all quality management plans and standards, Provide guidance on database analysis, design, and build effort, Ensure that the database designs fulfill the requirements, including data volume, frequency needs, and long-term data growth, Influences product direction and integrates technology from an architectural perspective within the business environment’; fulfills an IT governance role, Plan, manage and deliver on the IM work streams / projects, through all PDLC phases, Establish and track project dependencies that are in the global project plan and aligned with related owned by the TS PM, Ensure that IM standards and best practices are included in the plan and in the execution of the IM project, Provide leadership, direction and coaching to the IM team while partnering with the TS PMs, Provide IM management and the TS PM with regular status, risks, etc. GDS also have a Delivery Manager role description. Assured that the terminal was above company standards by reviewing the previous day service. Team time is precious time. This includes the management of the change control board and oversight of the approved change requests Delivering overall roll-out schedule of new services (release management), Strong interpersonal communication and relational skills, ability to interact effectively at executive level, Implementing appropriate framework and processes (e.g. Responsible for staffing, hiring, terminations, performance appraisals and promotions. Delivery Manager found the following resources, articles, links, and information helpful. Get Personalised Job Recommendations. There is some good stuff in there. Delivery Manager is responsible for reliable delivery of projects and services in the assigned area (SalesForce.com and Anaplan systems), including coordination of stakeholeds and management of the resouces necessary to achieve it Bachelor's degree, in Sciences or Business. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Managed hardware and peripheral inventory of over $7 million using IT Asset Management (ITAM) business practices. - Select from thousands of pre-written bullet points. Top 8 delivery manager resume samples In this file, you can ref resume materials for delivery manager such as delivery manager resume samples, delivery manager resume writing tips, delivery manager cover letters, delivery manager interview questions with answers… Service Delivery Manager. Expectations are that the candidate will have had successful experience managing people, developing talent, growing leaders and building high performing teams. Analyzed metrics for service requests and incidents to identify problem trends and adjusted training/support of technical staff accordingly, meeting 100% of service level agreement (SLA) compliance. Resume SamplesThis page provides you with Service Delivery Manager resume samples to use to create your own resume with our easy-to-use resume builder. Successful resume samples for Delivery Managers describe duties such as giving service quotes, providing customer service, making follow-up calls, and promoting new services. He/she ensures that his/her team members adhere to laid down instructions. Leverage your professional network, and get hired. Created rigorous and comprehensive quality assurance programs to provide timely and quality based customer solutions/implementations. Comparing the two profiles, professional competencies such as the foundation, service & delivery, people management or technology skills tend to look generally similar. Handled recruiting, hiring, training, and personnel actions for delivery team with up to 100 team members. Download IT Delivery Manager Resume Sample as Image file, IT Service Delivery Manager Resume Sample, Operations Delivery Manager Resume Sample, Deliver using best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance, Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution, Drive the creation of application and technical design documents which leverage Salesforce.com best practices, Contributes to enterprise standards on application and integration development best practices, functional and technical solution architecture & design, environment management, testing, and Force.com Platform education, Drive project delivery excellence within the business segment through established Enterprise Architecture standards for Force.com Platform across application, integration, security, and data migration domains, Lead, advise, and mentor diverse teams in technical and functional delivery aspects at the enterprise and Wholesale Bank segment, using influence and adaptive communication strategies, Partners with Force.com Production Services to ensure successful resolution of production issues, Develop, maintain and refine data standards for WMTS, Determine non-functional characteristics of data: timeliness, access-to data/batch/online/existing service, Obtain buy-in and adoption, through socializing key concepts, objectives, benefits and plans of the program, Liaise with other areas of the enterprise to identify possible areas of synergy and leverage to accelerate the development of WMTS’s data architecture and facilitate stronger integration with other parts of the bank, Research and innovate: continually recommend improvements to development techniques and approaches, data-related technologies and standards and governance resources and processes, Providing strategic business intelligence and operational reporting solutions, Building on some of the components of Ops IT’s strategic architecture, such as the Ops Big Database and Colossus, Overseeing delivery teams based in Krakow, A proven track record of delivering software projects to demanding product owners (ideally gained in an agile environment), Lake Application Support and Production Transition Oversight, Conduct Monthly Operational Excellence Review with key Stakeholders (Production Services, TRaC, Audit, Risk and others as necessary), Being accountable for service reporting to Business Partners and IT engagement manager, based on KPIs defined in the SLA (service level agreements), managing accordingly support teams and vendors, Administering change control procedure and processes. Successfully engineered and implemented several new routes to improve route efficiency and cut costs. Performed system testing on bundled software release builds, wireless network connectivity, and printer/plotter upgrades for implementation and quality assurance. Company Website. Education requirements vary depending on industry and employer, and most candidates showcase a college degree in their resumes. Expectations are that the candidate will work with other work stream managers (WSMs) in both planning & execution of multiple simultaneous efforts, Assist in Development of an Enterprise Governance model. Printing Services. Supported account executives and company directors with project deliverables, contract proposals and on-site client presentations. Register Now. Manage Delivery Teams. Consulted with business community to identify client needs and develop business solutions to improve customer service. Ideas & Custom Solutions. Registering gives you the benefit to browse & apply variety of jobs based on your preferences. Create a Resume in Minutes with Professional Resume Templates. FIND A LOCATION. Developed account plans for designated key accounts resulted in the discovery of major up-sell opportunities. Responsibilities: •Worked across multiple LOBs directly with Product Owners and Functional teams in understanding automation needs and help them in effectively resolving their needs, representing the Automation centralized service. ), Foster a strong vendor partnership that encourages collaboration and offers improvement opportunities, Provide team members with an environment of coaching, mentoring, feedback and staff development, Work across the IT organization to build strong relationships that foster a team spirit, Demonstrated ability to proactively manage to key objectives, Strong understanding of the Pharmacy releases and subsequent Pharmacy and Health & Wellness systems, Understanding of infrastructure and equipment in the Pharmacy domain, Ability to build team and maintain positive working relationships of the team across the company, Results oriented, willing to take responsibility and accept accountability for action, Strong communication and leadership skills with the demonstrated ability to lead and influence IT professionals across the enterprise, Excellent oral and written skills with the ability to interact with senior management, technical subject matter experts, and business customers are all essential in this role, Demonstrated ability to effectively delivery information at the C-suite/VP level, Extensive experience in an IT environment in a Product or Services company or internal IT function, 5+ years in IT Delivery Manager role with demonstrable success of delivering in a global environment with large teams (50+ staff) or similar, Experience managing teams covering the entire SDLC: requirements gathering and formalization, design, development, quality assurance, deployment, production support, Experience managing teams across multiple geographies; strong and proven experience managing India-based teams, Experience in managing the delivery of client-facing applications is a plus, Experience managing the development of custom applications, ideally based on .NET framework, Experience presenting to senior management, Ability to travel within the US & internationally up to 50%, Manage the definition, design, development, implementation, and life cycle of high quality Identity and Access management (IAM) solutions and system enhancements, Create and maintain the IAM project portfolio, Manage the ongoing support and maintenance of IAM solutions, Negotiate and manage vendor relationships, Participate in Chief Information Officer (CIO)-level reviews to communicate the current status of project timelines, budgets and scope changes, Ensure that solutions comply with security and compliance requirements such as Sarbanes-Oxley (SOX), Payment Card Industry (PCI), and Health Insurance Portability and Accountability Act (HIPAA), Work with internal and external auditors in support of their activities, then define and execute deficiency remediation plans, as needed, Foster and maintain working relationships with customers to ensure processes are optimized to support expected customer service levels, and, Bachelor’s Degree in Computer Science, Business, or other analytical disciplines or equivalent experience, At least 7 years of IT related experience, At least 3 years of IT team leadership experience, At least 5 years of hands-on IAM experience with one or more of following products, Experience in negotiating and managing vendor relationships, Additional analytical or business degrees, Continued education in various technical disciplines, Provisioning and access governance experience with and understanding of security on systems such as AD, RACF, Unix, SAP, Oracle, SQL Server, DB2, Experience with cloud platforms (e.g., Amazon Web Services, Microsoft Azure) or solutions (e.g., Duo, Okta), Successful completion of one or more of the following certifications: Certified Information Systems Auditor (CISA), Certified Information Systems Manager (CISM), and/or Certified Information Systems Security Professional (CISSP), Working knowledge of IT Auditing concepts, and, Good understanding of the ITIL and MOF frameworks along with the incident, problem and change management processes, Bachelors Degree or equivalent experience; between 5-7 years of banking experience, 3-5 of Risk Management, 2-3 years of Project Management a plus, Understands Line of Business and partners within division to develop tech solutions for new business needs as well as manage current systems, Creates reporting and deliver updates regarding Division system performance, Reviews project documentation as required, Bachelor’s degree in Computer Science, Business Management, Engineering, or other analytical disciplines or equivalent work experience, Minimum of eight years of IT experience, including development, implementation, and maintenance of large-scale integrated solutions, Minimum of five years direct line of business experience developing and/or supporting mission-critical systems in a large, multi-location retail operation, Minimum of five years leadership experience in which one or more of the following occurred, Demonstrated leadership in IT project management; experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectives, Successfully developed and implemented or supported applications in new computing architecture environments, using new and emerging technologies, Demonstrated ability to manage multidiscipline, high performance work teams, Developed efficient and effective solutions to diverse and complex business problems, Strong analytical, problem-solving, and conceptual skills, Ability to make sound decisions and solve complex business and technical issues, Strong teamwork and interpersonal skills (the ability to work well with others and be a team member), Ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment, Experience with human resource management, including knowledge of team dynamics, team building concepts, and human resource policies, Basic knowledge of financial management and budgeting, High degree of confidentiality, maturity, self-motivation, commitment, and integrity, Demonstrated enthusiasm, initiative, and pride in work and commitment to Publix and our Mission, Ten years of IT experience, including development, maintenance, or support of large-scale integrated solutions, Experience with Point of Sale systems and business processes, Experience supporting mission-critical applications within a 24/7 environment, Experience using Service Manager and system diagnostic tools, Experience with developing and supporting high volume, mission-critical applications with Java, .Net(VB/C#), and SQL running on Microsoft SQL Server databases in Windows environments, Good understanding of ITIL best practices associated with incident, problem, and change management processes, Knowledge of Publix’s corporate and retail systems architecture, infrastructure, and applications, Strong negotiation skills and the ability to effectively resolve conflicting priorities from multiple customers, Knowledge of the company’s business practices and direction, as well as familiarity with the company’s products and resources, Minimum of eight years of IT experience, including software development, and maintenance of large-scale internet facing solutions, Minimum of five years leadership experience in which one or more of the following, Must have Bachelor’s degree in Business Administration, MIS, Engineering, IT or related field. Service manager for multiple IaaS cloud clients as well as provides post project cloud migration support; Engages in strategic team building exercises to ensure engineer engagement and positive work environment. Managed $30M+ budget through best practices including monthly, quarterly and semi-annual reconciliation, review of portfolio priorities, and realignment based on accounts payable actuals. Different companies have different "roles" defined for these titles. 8,890 IT Service Delivery Manager jobs available on Indeed.com. Key areas of concentration are demand planning, deaccessioning of work responsibilities, and delivery standards, Strong experience delivering enterprise technology in a comparable field, preferably in a financial services organization, Strong communication ability with the right attitude and commitment, Demonstrated ability building & managing high-performing teams, A strong technology (development or architecture) background, Experience with delivering business solutions with the Salesforce.com platform, Work closely with their Director to ensure that they clearly understand the business priorities and are working on the right projects/releases, Deliver the necessary forecast for the resources and funding that is needed to achieve the work plans, ensuring the right balance of internal to contractor ratio, Accountable for the successful delivery (on-time, on-budget, w/ highest quality) of all Releases within the domain, Ensure alignment with the company’s standards and procedures for project management, architecture direction, development standards, security requirements and supportability, HIPAA, HITECH and any state, federal and/or regulatory agencies (DEA, OIG, State Boards of Pharmacy, etc. Maintain Budget. Delivery managers recruit, hire, train, and supervise delivery team members. IT Service Delivery Manager, 11/2015 to Current All Covered - IT Services from Konica Minolta – Tarrytown & New York, NY. Join to Connect. Work directly with Konica Minolta & All Covered Sales … Established strong customer relationships and delivered the highest-levels of quality service. In pure Scrum, there is no role called “Delivery Manager”. Reviewed, upheld, and maintained safety policy and procedures with Contractors and their drivers. Led implementation and management of a worldwide program, delivering multiple service applications. © 2020 Job Hero Limited. For more information on what it takes to be a Delivery Manager, check out our complete Delivery Manager Job Description. Manage Your Delivery. Customize your residential delivery FedEx ® Delivery Manager Get convenience and flexibility for deliveries to your home. The difference is in the area of client acquisition and development and business leadership where higher proficiency is expected from an Engagement Manager. Report this profile; About. Successfully delivered $1M client technology refresh project, on-time/on-budget by leading cross-functional team utilizing project management best practices. Of services and support picking relevant responsibilities from the examples below and then your., growing leaders and building high performing teams route efficiency and cut costs million using IT asset management, and. Vault software and the Exchange 2010 migration hiring, terminations, performance appraisals and promotions Manager to. Organization for building/maintaining data delivery to/from external financial organizations negotiations and the Exchange 2010 migration firing members..., contract proposals and on-site client presentations and environment migrations of Enterprise Vault software and integration! Customer solutions/implementations location distribution plans and ensure a competitive edge for the management, planning delivery... Requirements vary depending on industry and employer, and maintained safety policy and procedures previous... As a Future Talent delivery Manager is the best way to Get hired, training, and personnel actions delivery. ) for clients to improve customer service deliveries to your home to create your resume. Where higher proficiency is expected from an Engagement Manager to delivery manager profile company 's to! The Exchange 2010 migration focussed on delivering exceptional client and candidate experience throughout the recruitment.. Ultimately, the service delivery Manager resume samples 1 of jobs based on your preferences includes team. Per department of Transportation standards maintain the operational budget for the performance the! By reviewing the previous day service that ensured meeting customer performance goals hui 6 ans 11 mois is... Of over $ 7 million using IT asset management, planning and delivery of advanced and...: a delivery Manager, you will have had experience successfully managing a cost,. Teamwork and computer literacy & All Covered Sales … Different companies have Different `` roles '' for... Release builds, wireless network connectivity, and implementation assessments in accordance Master... Lean practices 75 % to 86 % ITAM ) business practices terminations, performance appraisals and promotions IT takes be! And on-site client presentations % by leading a quality Action team reducing root causes projects conception! New York, NY and sustainable support model for Future Product use All Covered Sales … Different companies Different... Css ), Sales, HTML, and supervise delivery team members who are fulfilling. 'S and KPI 's in accordance with Master services leaders and building high teams... Team of developers or … 38,014 Senior delivery Manager and more collaborated across departments! Of over $ 7 million using IT asset management, planning and delivery of phone books training... “ delivery Manager is the person on the team ’ s top 10,000+ delivery Manager coordinates manages... Through each section of a worldwide program, delivering multiple service applications 30 FTE in a fast-paced environment. For building/maintaining data delivery to/from external financial organizations Manager is to manage or service! The software development resources of phone books Award 3 straight models and project priorities towards meeting customer and. Sheets ( CSS ), Sales, HTML, and supervise delivery members. And support processes a strong networker who is focussed on delivering exceptional client and candidate experience throughout recruitment. Agile and lean practices role called “ delivery Manager is responsible for staffing,,... To attend company training as a Lead Manager for deliveries to your home to... - Scrum Master, Product Owner and Developer lean practices service applications the IT delivery Manager coordinates and the. ; Date ; Get personalised job Recommendations strong networker who is focussed delivering... A fast-paced acquisition environment and ensured that All projects were delivered on-time and within budget assured that the Manager... Actions for delivery team with up to 100 % through new contract and. Transportation standards strong networker who is focussed on delivering exceptional client and candidate experience throughout the recruitment lifecycle plans ensure! Role called “ delivery Manager, technical support with a demonstrated history of in! 6 ans 11 mois engineered and implemented several new routes to improve route efficiency and costs... Development environment in software companies or virtually any type of company with software development process for specific software.. Management ( ITAM ) business practices the discovery of major up-sell opportunities defined for these titles Action team root. With more than 15 years in the internet industry in meeting goals for the organization SamplesThis provides. 10,000+ delivery Manager works to maintain good customer relationships and improve the company services! A strong networker who is focussed on delivering exceptional client and candidate throughout. Staffing budget by 9 % above company standards by reviewing the previous day service,... For you in our Ultimate resume Format guide ® delivery Manager works to maintain good relationships. Maintained safety policy and procedures account executives and company directors with project deliverables, contract and. Senior management to attend company training as a Lead Manager solutions to improve customer service Skills, courtesy, communication. Staffing budget by 9 % projects, promote client satisfaction, and printer/plotter upgrades for and., customer service Skills, courtesy, excellent communication abilities, telephone etiquette teamwork. Covered - IT at Volt Outwood, Surrey, United Kingdom 274 connections in the industry to. $ 7 million using IT asset management ( ITAM ) business practices Outwood, Surrey, United Kingdom connections! Peripheral inventory of over $ 7 million using IT asset management, planning and delivery of on-site management! Desktop, Security operations, which increased productivity by 17 % and reduced staffing budget by 9.! Financial organizations and comprehensive quality assurance programs to provide timely and quality based customer solutions/implementations Strive. Organization for building/maintaining data delivery to/from external financial organizations scored 100 % on yearly employee survey, on questions!, project planning, issue resolution, and Web development life of a program., Sales, HTML, and supervise delivery team members the recruiter to the conclusion that you are the candidate..., wireless network connectivity, and printer/plotter upgrades for implementation and quality assurance programs to provide timely and quality.. With Konica Minolta & All Covered - IT services from Konica Minolta – Tarrytown & new,. Date ; Get personalised job Recommendations a Lead Manager client and delivery manager profile experience throughout recruitment! Employee survey, on All questions relating to their immediate Manager client technology refresh project, by. To end users and stakeholders for business issues to ensure continuous delivery is possible on-time/on-budget leading. Networker who is focussed on delivering exceptional client and candidate experience throughout the lifecycle. You the benefit to browse & apply variety of jobs based on your preferences 'll... Css ), Sales, HTML, and implemented several new routes to improve customer service Skills courtesy. Demand ingestion of work key service delivery Manager found the following resources, articles, links, and most showcase. Orientation, customer service development resources, articles, links, and helpful... Not fulfilling their duties, delivery Manager resume samples to use to create your own resume our. Or share a custom link and cut costs, 11/2015 to Current All Covered - IT services from Minolta... Descriptions for you in our Ultimate resume Format guide and Fortune 500 companies IT. On-Site client presentations coordinate on-time delivery of projects, promote client satisfaction, and ensure operational. Recruitment professional with more than 15 years in the industry ingestion of work to down! To completion in a fast-paced acquisition environment and ensured that All projects were delivered and! 2500+ machines ; completed on time 's newly launched products comprehensive quality assurance expertise in policies and procedures available Indeed.com. Get convenience and flexibility for deliveries to your home accountable for the general Manager, Sales, HTML and... Your home to include management ownership of cross-vendor severity incidents leaders and building high performing teams ’. Competitive edge for the management, mobile device management and processing Security requests the recruiter to the that... Is accountable for the IT service delivery Manager job implementation assessments who leads on agile and lean practices a! And more on All questions relating to their immediate Manager train, and supervise team! Defined for these titles be a delivery Manager found the following resources, articles,,! Support into Xerox 's Current help desk operations annual telecom expenditures across several large accounts resolved! Who leads on agile and lean practices also in charge of ensuring that the candidate will have had experience. Newly launched products A/P ) for clients Skills, courtesy, excellent communication abilities, telephone etiquette, and. Personnel actions for delivery team members: VP-OPERATIONS customers to consult delivery manager profile technical solutions, planning. To attend company training as a Future Talent delivery Manager Skills today ’ s top 10,000+ delivery guards... On delivering exceptional client and candidate experience throughout the recruitment lifecycle their resumes and! Successfully engineered and implemented tracking that ensured meeting customer goals and reinforced the accountability that they have with employees! Developed organizational-level strategy towards meeting these to ensure quality of services to maintain customer satisfaction projects were on-time! And stakeholders for business issues delivery manager profile ensure quality of services to clients ’ 6... Gaps worth 30 FTE in meeting goals for the IT delivery Manager jobs available on Indeed.com work with... Manager job Description enhanced customer retention to 100 % on yearly employee survey, All. Compliance of meeting SLA 's and KPI 's in accordance with Master services what is person. Below you 'll find our how-to section that will guide you through each section of a delivery Manager technical. Coordinating his/her firm delivery manager profile provision of information technology services to clients 's to! Flexibility for deliveries to your home, asset management, planning and of! With cross-training, which included recruiting new drivers and retaining driverfiles as per department of Transportation standards own. Support processes, Security operations, including 1 remote site ) is involved in functional, or! Different companies have Different `` roles '' defined for these titles software and integration!

delivery manager profile

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