Infrastructure Management (IM) or Infrastructure Management Services (IMS) is a growing service offering among the outsource providers to deliver IT infrastructure management services remotely either from onshore, near-shore or from offshore locations… How can IT services be deployed within budget and faster than competition? We also helped create a multi-lingual, multi-location helpdesk, and were responsible for end-to-end SLAs for operations, third-party contracts and transformation projects. IT Operations Control is a central monitoring and control function carrying out operations tasks: 1. A rigid approach to customer needs will negatively impact CSAT and drive customers to your competitors. An event can be defined as any detectable or discernible occurrence that has significance for the management of the IT Infrastructure … <> Console management – monitoring the IT infrastructure through various IT control tools and/or real-time reporting engines Solve this simple math problem and enter the result. �7�rѼ��9V���B�jhA���q`bCv�QD����%�� e1rzX` � ��__ I�T9@�G�K�.Y���O�ț�¸�K�x3WΜO��DG���������s�q�+����+O����?L�MvY��[dp���p��>(S���oW��Kx���̙�P=�ꫯ�/ Service Level Agreements (SLAs): Organizations need their IT infrastructures to be available and performing optimally at all times. The ramped up WAN took care of the expanding bandwidth needs of the client and catered to the forecasted exponential growth in e-commerce. Other services remain internally focused— enabling cost-effective, efficiency-driven or collaborative operations. 7 0 obj qz� � r���k��U���y��%��QA�c�g�ܞ�b��6�-+U endobj This can include software development activities, such as programming a simple mobile app or a large scale software system. 1 0 obj Different industry verticals need specialized infrastructure services. <> 2 0 obj IT project management may also use an adaptive lifecycle, such as those found in Agile methodologies. By clicking the download button, you allow us to connect with you using email, phone or post (as provided) for responding to you and for other marketing activities. Infrastructure management products are available from a number of vendors including Hewlett-Packard, IBM, and Microsoft. �D�4qL��o�Y���o��U8e���=� ə������L.Q��߸��p�̚5"�K|t����vbc{֨^-�%�����7. However, there needs to be a focus as much on Cloud…. 9 0 obj Decommission little or never used applications, Re-evaluate the cost of managing applications and adjust SLAs based on their utility, Higher availability of IT resources resulting in better functioning of systems and applications, Higher availability of business systems including the website, Reduced operational cost by approximately 30%, Increased response times for business critical applications, Achieved 100% virtualization using Virtual Desktop Infrastructure (VDI), Reduced manpower and improved SLAs for service delivery, Centralized service desk and Business and Commercial Operations (BCO) to work in tandem with command center, Centralized operations management and enhanced reporting framework, enabling clear demarcation of IT assets, Vendor-neutral approach for upgrading existing network inventory, Automated and integrated service management tools with Netcool, A single view of IT operations through an integrated command center for Network, OS, Storage, and Information Technology Infrastructure Library (ITIL), Time-based access control lists on backup links, Proactive monitoring from Integrated Command Center, Increased time efficiencies due to transparent business view, Saved costs by 30-40% in the end-to-end upgradation exercise as compared to as-is upgrade, Rendered consolidation of existing tool environment, Provided cost-effective implementation of centralized knowledge base across all process/ technical tracks, Increased support utilization resulting in 15% cost savings, Reduced costs by 20% and enhanced security, Enhanced capturing of support metrics leading to higher C-SAT. They were on the lookout for a technology partner who could deliver an end-to-end solution towards infrastructure management, apps development and maintenance, WAN design and implementation, and implementation of transformation and innovation projects. What is IT infrastructure management? Delivering Personalized Digital Banking Experience, Today, consumers are uber-connected. endobj Organizations must also have tools to help generate dynamic reporting capability and create a portal to store reports for easy access so that it is easier to analyze trends. Case Study 1: Transportation Business Scenario: The client, a high-speed train service that directly links the UK to France and Belgium via the Channel Tunnel since 1994, wanted to gear up its IT infrastructure for the 2012 London Olympics. Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure.It allows for normal operation and also detects and escalates exception conditions. Yet each of these need 24x7 support from infrastructure services because of the overall impact they have on the business. These all add up to overall … <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 552 732] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> x���1  �Om O� ��� ϝ;�$��?>��S&�;t`�zgD�7wZ�� ���9|���_�_��Үm����� 2�k��ح��X�Y�nE�~}r����_u�;sԛ,Q?��t���۪wsO����'b�t_����9۷�>l`�Bqb>}N���.�ew�'�.S����>�X���'|��ƺ��q݄!���(�6���˽� ُ��}���1��ھۺx�bdO �� ُ��}���1��ھۺx�bdO �� >dzL+u| OH�?�dN�Z5қ5�_���ah�R���g_:s:�)���r�x��? �(8t��ABO+A�Ի�+Q�{^ ����rp���-�*��H�j��?�׬L�L�N���a#De�1�5�������-����B������ۈj�{����&|! Organizations that focus on industry-wide and service provider challenges can improve their management capabilities and provide a comprehensive approach to build, implement, and manage the IT infrastructure. 6 0 obj They were seeking to connect all client offices and stations through a new Wide Area Network (WAN). x��X]o�6}7���G��i^~� ��e.�v[���؃��n���,����$[��؎��E����K����dRH��@f�b�Vl1n�&��-����z����i��/��|�nu� '�0�`�L��e1Ă� �W�1�fԺj���uW:�X���+I�����}�u��DP�ZcD\G��Y-�]~��"���%���z�D\A��l���T��o��8�)�a�I�b2����t[ ��� �z?�B ż@��Z(Hh���ٰ�|5��&y zm;f��(�i�x�#�RxÌW�A���~4�ds�{�&� [F �h�h M�hk�{�{Ec�pHB;N�Q��mDnO'a>�_)i�m\"���F�G�5�%�V�X���x�!��W�au����@��ץ�è�8�"�'�Heh�/#�o��E���4:� �mY���o�"0|����kN¦5*@�j�Y��Z�h�K�eT��imE{"V�Q�d�t � H�'"�X�,a�"�g���5�P���;�9Ạ� �4�Ax�B)\�V A���\<2�F� ���������J�W��G�P=\m4���m���Σ��G{ ��}$�)�����O¯��5�wUi�RmX����D柿�Q�r:�NX��C� management activities Types of Computers IT Infrastructure: Computer Hardware Client/Server Computing IT Infrastructure: Computer Hardware Figure 4-2 In client/server computing, computer … It includes: Operations and maintenance; Communications management; Emergency management … However, managing them efficiently is a challenge even for the most seasoned managers. 7 0 obj Value Delivered: Coforge’ solution aligned with latest industry trends provided a premier customer experience. <> An effective IT system works like a well-oiled machinery, integrating functions, breaking silos, and delivering premium business benefits. }א_m��?�a�iF�#�&��i�dze}ʟ9-�Y�ʾ�p�u>A���L�)J���>Ӏ��s�{ A��-�SG>�=TT�����.o��������+$*��F���=�i*���_��a1����|��Y�8E1 Right Tools: IT infrastructure can be managed efficiently by deploying mature processes and relevant tools available to businesses. 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